Job Title : Teamlead Customer Success (m/f/d)
Location : Zum Teil im Homeoffice in 50667 Köln
Company : CheMondis GmbH
Salary :
Open Date : 2023-04-20
Close Date : 2023-06-20
If you are passionate about enhancing Customer Experiences and ready to digitize the most impactful industry in the world, CheMondis will be love at first sight. ⠀Join us as a Team Lead Customer Success and be part of our agile, cross-functional, and growing international team. As a natural-born Buyer Ranger, you will accompany our b2b buyer-customers on their digitization journey to grow and thrive long-term - in line with our business strategy and growth. You will make their lives easier by searching, finding, comparing, sampling, quoting and purchasing various chemical products online - all in one trusted marketplace. ⠀ Your mission Leading our growing international “Buyer Rangers” team (4 Customer Success Experts and 3 Working Students), leveraging the strengths of the team to achieve our short- and long-term objectives and creating an environment for professional growth Promoting CheMondis as the #1 trading platform for buyers within the chemical industry together with your team Serving as a trusted advisor to our strategic buyer-customers for the end-to-end sales process, building strong relationships and keeping CheMondis on their radar to convert them into returning customers Championing customer service and CRM, as well as assuring a state-of-the-art verification and onboarding process for all marketplace participants to ensure successful adoption and loyalty Capturing and sharing customer feedback within your team and with other teams to build a best-in-class online customer experience Participating in conferences, trade fairs, and relevant industry events to develop your business network ⠀ Your profile Degree in Business Administration, Economics, Communication, Science, or alike Profound experience in (international) Sales and/or Customer Success roles, preferably in the Chemical or B2B / SaaS industry Experience in leading a diverse, international team Strong active listening skills and customer focus combined with a high level of solution orientation and proactivity accompanied by persistence and diligence Entrepreneurial drive, interest in new technologies and working models Excellent analytical and problem-solving skills, along with the ability to work in a fast-paced scale-up environment Excellent English skills; another European Language is a plus ⠀ Why join us? You'll work on an innovative product and have the opportunity to top up your salary with our bonus system - quarterly KPIs will help you measure and manage your personal and our collective team success You will have the opportunity to shape the success story of a „greenfield” project – with a great team of driven experts We offer a unique combination of start-up flexibility with the stability of a corporate investor We share our knowledge and keep it up to date by hosting and participating in conferences, meetups and hackathons We offer an agile environment with a start-up mentality, flat hierarchies, flexible working hours and a competitive salary Our brand-new office is located at the heart of Cologne. Last but not least, we offer recurring team events, off-sites, parties and provide free drinks, fruit, snacks, etc. ⠀ Interested?We look forward to receiving your application. Christin Haierhoff would be happy to answer any questions you may have: +49 170 7061134. ⠀ About us We are an industry leader with the mentality of a start-up. In 2018 LANXESS founded the online marketplace CheMondis, which combines chemical expertise of a market leader with a digital start-up spirit and outstanding technical expertise. We are building an online marketplace for the chemical industry in order to connect suppliers and buyers of chemical products in a trusted B2B marketplace. The combination of chemistry & technology makes us unique. Discover more about CheMondis:About us| Careers| CheMondis Blog| LinkedIn| Instagram| kununu| glassdoor Job Types: Full-time, Permanent Work Location: Hybrid remote in 50667 Köln