{"id":13066,"date":"2025-12-30T17:46:15","date_gmt":"2025-12-30T17:46:15","guid":{"rendered":"https:\/\/jobuzo.com\/en\/channel-tunnel-partially-reopens-but-eurostar-warns-passengers-not-to-travel-today\/"},"modified":"2025-12-30T17:46:15","modified_gmt":"2025-12-30T17:46:15","slug":"channel-tunnel-partially-reopens-but-eurostar-warns-passengers-not-to-travel-today","status":"publish","type":"post","link":"https:\/\/jobuzo.com\/en\/channel-tunnel-partially-reopens-but-eurostar-warns-passengers-not-to-travel-today\/","title":{"rendered":"Channel Tunnel partially reopens &#8211; but Eurostar warns passengers not to travel today"},"content":{"rendered":"<div>\n<div><\/div>\n<p>If you&rsquo;re one of the many passengers facing travel mayhem, we&rsquo;ve saved you the headache of figuring out how to make a claim if and when you eventually reach your destination.<\/p>\n<p><b>Eurostar rules<\/b><\/p>\n<p>Under Eurostar&rsquo;s customer charter, travellers have a choice of three options in the event of cancellations or delays of an hour or more.<\/p>\n<ul>\n<li><b>Exchange&nbsp;<\/b>your booking to travel in the same class at a different time or date;<\/li>\n<li><b>E-voucher:&nbsp;<\/b>Cancel your booking and claim a voucher, to be redeemed within 12 months from eurostar.com;<\/li>\n<li><b>Refund:&nbsp;<\/b>Cancel your booking and claim a refund for the value of your ticket (but not for any booking or exchange fees).<\/li>\n<\/ul>\n<p>Eurostar says passengers have three months to decide which option to take. Refunds will be processed within 28 days.<\/p>\n<p>If a customer travels on the next available service the same day, they are also entitled to claim delay compensation.<\/p>\n<p><ncpost-content data-type=\"BILDE\" data-src=\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-f7b31c27-845d-46a6-add0-f4b73a020d65.jpeg\" data-priority=\"10\" data-width=\"1024\" data-height=\"768\" data-crops='[{\"url\":\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-f7b31c27-845d-46a6-add0-f4b73a020d65.jpeg\",\"width\":1024,\"height\":768},{\"url\":\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-cfd72131-a431-4d80-aac9-6da03a587588.jpeg\",\"width\":640,\"height\":480}]' data-caption=\"Delayed passengers at St Pancras\" data-source data-url><\/ncpost-content><\/p>\n<div class=\"internal-linking-related-contents\"><a href=\"https:\/\/jobuzo.com\/en\/12-weeks-jail-for-school-it-support-technician-who-took-upskirt-videos-of-teachers\/\" class=\"template-1\"><span class=\"cta\">News :<\/span><span class=\"postTitle\">&lt;div&gt;12 weeks' jail for school IT support technician who took upskirt videos of teachers&lt;\/div&gt;<\/span><\/a><\/div><p><b>Stuck overnight?<\/b><\/p>\n<p>If you cannot continue your journey on the day of travel, Eurostar says it &ldquo;may&rdquo; be able to cover expenses incurred as a direct result of the delayed or cancelled train:<\/p>\n<ul>\n<li>Overnight accommodation<\/li>\n<li>Food<\/li>\n<li>Transport between the station and your accommodation<\/li>\n<li>The cost of calling anyone who was waiting for you at your destination<\/li>\n<\/ul>\n<p>To claim, you&rsquo;ll need to fill in a form on Eurostar&rsquo;s website, so make sure you have your tickets, receipts and bank details to hand.<\/p>\n<p><b>LeShuttle rules<\/b><\/p>\n<p>Drivers using this service are entitled to a full refund in the event of cancellation.<\/p>\n<p>The rules for delays are less generous, with customers offered a voucher if they&rsquo;ve waited for an hour or more.<\/p>\n<div class=\"internal-linking-related-contents\"><a href=\"https:\/\/jobuzo.com\/en\/migrant-acquitted-in-first-trial-over-us-border-military-zones\/\" class=\"template-1\"><span class=\"cta\">News :<\/span><span class=\"postTitle\">Migrant acquitted in first trial over US border military zones<\/span><\/a><\/div><p>This is where travel insurance comes in handy, often facilitating claims against advanced bookings like hotels and activities &ndash; so check if you&rsquo;re covered.<\/p>\n<p><ncpost-content data-type=\"BILDE\" data-src=\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-368a9998-b489-4460-84ca-1fc62d21ae2d.jpeg\" data-priority=\"10\" data-width=\"1024\" data-height=\"768\" data-crops='[{\"url\":\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-368a9998-b489-4460-84ca-1fc62d21ae2d.jpeg\",\"width\":1024,\"height\":768},{\"url\":\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-38213e59-0343-4db8-b590-b4cd6c4d5868.jpeg\",\"width\":640,\"height\":480}]' data-caption=\"Delayed passengers at St Pancras\" data-source data-url><\/ncpost-content><\/p>\n<p><b>What does the government say?<\/b><\/p>\n<p>Department for Transport guidance stipulates that when trains are delayed for more than an hour, passengers should be offered:<\/p>\n<ul>\n<li>Meals and refreshments &ldquo;in reasonable relation to the waiting time&rdquo; if these are available on the train or station or can be reasonably supplied;<\/li>\n<li>Accommodation and transport when an overnight stay is necessary;<\/li>\n<\/ul>\n<p><i>What does &ldquo;reasonable&rdquo; mean?<\/i><\/p>\n<p>When disruption causes delays to a &ldquo;very large number of passengers&rdquo;, it is not considered reasonable to expect an operator to distribute refreshments, according to the DfT.<\/p>\n<p>Operators should put in place alternatives, such as a voucher system, it says.<\/p>\n<p><ncpost-content data-type=\"BILDE\" data-src=\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-76847bc0-51d8-4c2b-96a0-e2a1d59b85b6.jpeg\" data-priority=\"10\" data-width=\"1024\" data-height=\"1262\" data-crops='[{\"url\":\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-76847bc0-51d8-4c2b-96a0-e2a1d59b85b6.jpeg\",\"width\":1024,\"height\":1262},{\"url\":\"https:\/\/liveblog.digitalimages.sky\/lc-images-sky\/lcimg-caab2a6c-c951-41c2-9a21-c04a3af2bf74.jpeg\",\"width\":640,\"height\":788}]' data-caption=\" Departure board at St Pancras\" data-source=\"Pics: PA\" data-url><\/ncpost-content><\/p>\n<p><b>LNER free travel offer<\/b><\/p>\n<p>Anyone who had to abandon their journey to London King&rsquo;s Cross on an LNER train due to the disruption today is allowed to travel back home for free using the same ticket, the East Coast Main Line operator said.<\/p>\n<p>Customers choosing to defer their Eurostar travel to a different day may also use their existing LNER ticket to travel.<\/p>\n<\/div>\n<p><sub>Channel Tunnel partially reopens &ndash; but Eurostar warns passengers not to travel today<\/sub><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&rsquo;re one of the many passengers facing travel mayhem, we&rsquo;ve saved you the headache of figuring out how to make a claim if and when you eventually reach your destination. Eurostar rules Under Eurostar&rsquo;s customer charter, travellers have a choice of three options in the event of cancellations or delays of an hour or&#8230;<\/p>\n<p class=\"more-link-wrap\"><a href=\"https:\/\/jobuzo.com\/en\/channel-tunnel-partially-reopens-but-eurostar-warns-passengers-not-to-travel-today\/\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> &ldquo;Channel Tunnel partially reopens &#8211; but Eurostar warns passengers not to travel today&rdquo;<\/span> &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":13067,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts\/13066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/comments?post=13066"}],"version-history":[{"count":0,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts\/13066\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/media\/13067"}],"wp:attachment":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/media?parent=13066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/categories?post=13066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/tags?post=13066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}