{"id":13925,"date":"2026-01-14T23:55:51","date_gmt":"2026-01-14T23:55:51","guid":{"rendered":"https:\/\/jobuzo.com\/en\/verizon-outage-voice-and-data-services-down-for-many-customers\/"},"modified":"2026-01-14T23:55:51","modified_gmt":"2026-01-14T23:55:51","slug":"verizon-outage-voice-and-data-services-down-for-many-customers","status":"publish","type":"post","link":"https:\/\/jobuzo.com\/en\/verizon-outage-voice-and-data-services-down-for-many-customers\/","title":{"rendered":"Verizon outage: Voice and data services down for many customers"},"content":{"rendered":"<div>\n<div><\/div>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">Verizon&rsquo;s network is experiencing technical issues that are impacting calls and wireless data. Verizon customers on X have reported seeing &ldquo;SOS&rdquo; rather than the traditional network bars on their smartphones, and even the network provider&rsquo;s own status page struggled to load, likely due to the number of customers trying to access it.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">Based on the experience of Verizon users on Engadget&rsquo;s staff, the services that are impacted appear to be calls and wireless data. Text messages continue to be delivered normally, at least for some users. On DownDetector, reports of a Verizon outage started growing around 12PM ET and numbered in the hundreds of thousands at their peak.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">DownDetector also shows spikes in outage reports on competing networks like AT&amp;T and T-Mobile, but in terms of magnitude, they&rsquo;re much smaller than the issue Verizon is facing. For example, Verizon peaked at 181,769 reports, while AT&amp;T&rsquo;s was just 1,769 reports. The difference between the two is great enough that those AT&amp;T reports could be from people trying to contact Verizon customers and thinking that their personal network was the problem.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">In a post on the cell provider&rsquo;s news account on X, Verizon acknowledged the issues with its network. &ldquo;We are aware of an issue impacting wireless voice and data services for some customers,&rdquo; Verizon wrote. &ldquo;Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.&rdquo;<\/p>\n<div class=\"col-fullbleed mb-4 bg-marshmallow pb-5 dark:bg-ramones md:invisible md:mb-0 md:h-0 md:overflow-hidden md:pb-0\">\n<p>Advertisement<\/p>\n<div class=\"flex w-full flex-nowrap justify-center\">\n<div class=\"flex\" id=\"_R_9jipqtialuknpfilbH1_\">\n<p>Advertisement<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col-body mb-4 hidden pb-5 dark:bg-ramones md:block\">\n<div class=\"flex w-full flex-nowrap justify-center\">\n<div class=\"flex\" id=\"_R_hjipqtialuknpfilbH1_\">\n<div class=\"internal-linking-related-contents\"><a href=\"https:\/\/jobuzo.com\/en\/12-weeks-jail-for-school-it-support-technician-who-took-upskirt-videos-of-teachers\/\" class=\"template-1\"><span class=\"cta\">News :<\/span><span class=\"postTitle\">&lt;div&gt;12 weeks' jail for school IT support technician who took upskirt videos of teachers&lt;\/div&gt;<\/span><\/a><\/div><p>Advertisement<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">Based on DownDetector&rsquo;s map of outage reports, issues with Verizon&rsquo;s network appear to be concentrated in major cities in the eastern United States. The majority of reports appear to be coming out of Boston, New York and Washington DC, though the map also shows growing hot spots in Chicago, San Francisco and Los Angeles.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">At 2:14PM ET, Verizon shared on X that its engineering teams &ldquo;remain fully deployed&rdquo; to work on fixing the outage. The company didn&rsquo;t share when the issue would resolved or how many of its customers are currently impacted. Reports on DownDetector have dropped since their peak at 12:43PM ET, but thousands of Verizon customers are still noticing issues with the service.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">As of 3:09PM ET, Verizon has yet to share more information about the recovery of the company&rsquo;s cell network. Some Verizon customers on X have noticed their cell service returning, but it&rsquo;s not clear if this means the network&rsquo;s technical issues have been fixed.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">At 4:06PM ET, nearly two hours since the company&rsquo;s last statement, at least one member of Engadget&rsquo;s staff reports their service has been restored. The connectivity issues are still affecting Verizon customers, however. DownDetector received over 55,000 outage reports as recently as 3:47PM ET.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">Verizon posted at 4:12PM ET that work continues on addressing the outage, but the issue hasn&rsquo;t been completely fixed. According to the company, its team is &ldquo;on the ground actively working to fix today&rsquo;s service issue that is impacting some customers.&rdquo;<\/p>\n<div class=\"col-fullbleed mb-4 bg-marshmallow pb-5 dark:bg-ramones md:invisible md:mb-0 md:h-0 md:overflow-hidden md:pb-0\">\n<div class=\"internal-linking-related-contents\"><a href=\"https:\/\/jobuzo.com\/en\/migrant-acquitted-in-first-trial-over-us-border-military-zones\/\" class=\"template-1\"><span class=\"cta\">News :<\/span><span class=\"postTitle\">Migrant acquitted in first trial over US border military zones<\/span><\/a><\/div><p>Advertisement<\/p>\n<div class=\"flex w-full flex-nowrap justify-center\">\n<div class=\"flex\" id=\"_R_bjipqtialuknpfilbH1_\">\n<p>Advertisement<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"col-body mb-4 hidden pb-5 dark:bg-ramones md:block\">\n<div class=\"flex w-full flex-nowrap justify-center\">\n<div class=\"flex\" id=\"_R_jjipqtialuknpfilbH1_\">\n<p>Advertisement<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">As of 4:52PM ET, the Verizon&rsquo;s network has been experiencing issues for around four hours, making today&rsquo;s outage nearly as long as the last major outage the company had in 2024. Like that 2024 outage, Verizon has yet to share what exactly is causing the issues with its network. Without out an official update, it&rsquo;s safe to assume the company is still working on a fix.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">At 5:41PM ET, DownDetector latest tally still shows over 46,000 people reporting issues with Verizon&rsquo;s network. Based on the platform&rsquo;s map, the same cities are filing the bulk of the outage reports, though reporting appears more diffuse than before as news of the outage has spread across the country.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">At 6:20PM ET, the situation was much the same. Tens of thousands of users (including Engadget editors) still don&rsquo;t have proper service, and Verizon had not updated its customers since 4:12PM ET. There are intermittent reports of service coming back and then failing again but seemingly no true fix has been deployed.<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\">Both T-Mobile and AT&amp;T have confirmed that their own networks are unaffected by the issues facing their competitor. In a post on X, T-Mobile shared that its network is &ldquo;operating normally and as expected.&rdquo; Meanwhile, AT&amp;T says that for any of its customers experiencing issues, &ldquo;it&rsquo;s not us&hellip;it&rsquo;s the other guys.&rdquo;<\/p>\n<p class=\"col-body mb-4 leading-7 text-[18px] md:leading-8 break-words min-w-0 charcoal-color\"><em>This is a developing story. Our team will make frequent updates as more news occurs&hellip;<\/em><\/p>\n<\/div>\n<p><sub>Verizon outage: Voice and data services down for many customers<\/sub><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verizon&rsquo;s network is experiencing technical issues that are impacting calls and wireless data. Verizon customers on X have reported seeing &ldquo;SOS&rdquo; rather than the traditional network bars on their smartphones, and even the network provider&rsquo;s own status page struggled to load, likely due to the number of customers trying to access it. Based on the&#8230;<\/p>\n<p class=\"more-link-wrap\"><a href=\"https:\/\/jobuzo.com\/en\/verizon-outage-voice-and-data-services-down-for-many-customers\/\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> &ldquo;Verizon outage: Voice and data services down for many customers&rdquo;<\/span> &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":13926,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts\/13925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/comments?post=13925"}],"version-history":[{"count":0,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts\/13925\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/media\/13926"}],"wp:attachment":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/media?parent=13925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/categories?post=13925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/tags?post=13925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}