{"id":6142,"date":"2025-08-31T00:23:57","date_gmt":"2025-08-31T00:23:57","guid":{"rendered":"https:\/\/jobuzo.com\/en\/taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through\/"},"modified":"2025-08-31T00:23:57","modified_gmt":"2025-08-31T00:23:57","slug":"taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through","status":"publish","type":"post","link":"https:\/\/jobuzo.com\/en\/taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through\/","title":{"rendered":"Taco Bell is having second thoughts about relying on AI at the drive-through\u00a0"},"content":{"rendered":"<div>\n<div><\/div>\n<p id=\"speakable-summary\" class=\"wp-block-paragraph\">Taco Bell&rsquo;s chief digital officer says the company is having an &ldquo;active conversation&rdquo; about when to use and not use AI.<\/p>\n<p class=\"wp-block-paragraph\">The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like someone ordering 18,000 water cups in order to &ldquo;bypass&rdquo; the AI and get connected to a human server.<\/p>\n<p class=\"wp-block-paragraph\">Chief Digital and Technology Officer Dane Matthews told The Wall Street Journal that even he has mixed experiences with technology: &ldquo;Sometimes it lets me down, but sometimes it really surprises me.&rdquo;<\/p>\n<p class=\"wp-block-paragraph\">Overall, it sounds like Taco Bell is still deciding how broadly to deploy AI at the drive-through, with leeway for different franchisees to do things their own way. For example, rather than relying on AI exclusively, Matthews said it might make sense to have a human handle drive-through orders at busy restaurants with long lines.<\/p>\n<p class=\"wp-block-paragraph\">&ldquo;For our teams, we&rsquo;ll help coach them: at your restaurant, at these times, we recommend you use voice AI or recommend that you actually really monitor voice AI and jump in as necessary,&rdquo; he said.<\/p>\n<\/div>\n<p><sub>Taco Bell is having second thoughts about relying on AI at the drive-through&nbsp;<\/sub><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Taco Bell&rsquo;s chief digital officer says the company is having an &ldquo;active conversation&rdquo; about when to use and not use AI. The company has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like someone ordering 18,000 water cups in order to &ldquo;bypass&rdquo; the AI and get connected&#8230;<\/p>\n<p class=\"more-link-wrap\"><a href=\"https:\/\/jobuzo.com\/en\/taco-bell-is-having-second-thoughts-about-relying-on-ai-at-the-drive-through\/\" class=\"more-link\">Read More<span class=\"screen-reader-text\"> &ldquo;Taco Bell is having second thoughts about relying on AI at the drive-through\u00a0&rdquo;<\/span> &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":6143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts\/6142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/comments?post=6142"}],"version-history":[{"count":0,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/posts\/6142\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/media\/6143"}],"wp:attachment":[{"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/media?parent=6142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/categories?post=6142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobuzo.com\/en\/wp-json\/wp\/v2\/tags?post=6142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}