Job Title : Senior Customer Service Officer
Location : Jakarta
Company : BASF SE
Salary :
Open Date : 2024-06-21
Close Date : 2024-10-21

Position objective:

• To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy.


• To be customer facing, providing customers differentiated SCM services as per business strategy.


• To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer complaints, etc.


• To actively participate on OTC improvement projects as assigned.

 

Qualifications :

• Bachelor degree from any major


• Min. 2 years experiences in the role of Customer Services / Supply Chain / Sales Admin


• Familiar with SAP and supply chain business process is a plus


• Strong interpersonal communication, analytical and decision making


• Fluent in English

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