Job Title : Bilingual Operations Agent I (Night Shift)
Location : San Luis Potosí, San Luis Potosi, Mexico
Company : Worldwide Express
Salary :
Open Date : 2023-06-11
Close Date : 2023-10-11

PURPOSE

The Bilingual Operations Agent is responsible forproviding superior customer service through all communications channels to ensure the conversion of shipments to tenders.

Agents must respond to calls and emails in a professional manner, addressing any customer questions or issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Enter shipments in the TMS platform
• Contact pickup and delivery locations to set appointment times, following shipment constraints
• Verify accuracy of shipment information with customers
• Assist customers with service requests, inquiries, or concerns
• Proactively answer a significant number of emails daily
• Partner with carrier sourcing representatives to ensure we provide current, competitive rates
• Handle a high volume of calls daily
• Be available for the on-call covering nights, weekends, and holidays as needed

REQUIRED KNOWLEDGE / SKILLS / ABILITIES

• Exceptional attention to detail
• Ability to remain focused and driven during high volume email and call days
• Arrive to work on time daily, prepared to begin your job
• Willingness to learn, improve, and receive coaching / constructive feedback
• Must be willing to work through unexpected problems to find a reasonable solution
• Ability to help clients recognize areas for improvement in their logistics processes and routings
• Detail-oriented and problem-solving skills
• Ability to work professionally and effectively with a noscripterse group of innoscriptiduals
• Advance technology skills with a strong focus on data entry, Microsoft Office products, and email correspondence
• Ability to quickly learn and navigate through multiple systems proficiently
• Ability to self-manage and proactively assume tasks, and communications

QUALIFICATIONS

• High school diploma, or equivalent
• 2 years of customer service experience
• 4 years of freight logistics experience

WORK ENVIRONMENT

The weekly work schedule of this position will be determined based on the organizational needs, it will be subject to change based on business demands and may require work outside of standard business hours.

Must be able to work the required overnight shift hours of 10 : 00pm-6 : 00am CST-MX. This position is fully remote with the option to work in the office located in San Pedro Garza Garcia. Other details

• Job Family Mexico
• Pay Type Hourly
• Hiring Rate $32,000.00

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