Job Title : Customer Service AdvisorLocation : Hybrid remote in Birmingham+7 locationsCompany : HSBCSalary : Open Date : 2023-01-06Close Date : 2023-05-06
Location: Hybrid working available
Salary: £22,000 + excellent benefits
Hours: 35 hours per week
What you'll do
As a Customer Service Advisor you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for.
You will be passionate about delivering an outstanding customer experience, be ambitious and have a helpful personality. Previous Customer Service experience is essential, don’t worry if you don’t have banking experience, we can teach you everything you need to know, what we are really interested in is someone who can hold a conversation and has a genuine passion for going above and beyond for customers
Within this role you will;
- Provide exceptional telephone customer service in a timely manner whilst working in a busy fast-paced contact centre and adhering to our policies and procedures
- Have the technical ability to use multiple systems with pace
- Process a wide range of transactions, whilst maintaining a high degree of accuracy
- Be a problem solver and have an excellent attention to detail
- Play a supporting role in educating our customers around HSBC products and alternative digital banking platforms
Hybrid Working
We are operating a hybrid working environment, which means you will work partly in the office and partly at home, it’s important you are able to do both – rather than exclusively in one place or the other. If working from home you will need to have a working environment which is safe, secure and be free from the interruptions of day-to-day life.
The Hybrid Office Location for this role is: Swansea/Birmingham
When & Where you'll work
Our full-time roles are contracted to 35 hours per week. Our Contact Centre operating hours are Monday to Sunday 8am to 8.30pm. We require a minimum of 10 hours a week to be worked across evenings and weekends so we can be here for when our customers need us.
Your Training
You’ll initially receive 6 weeks full training to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Training is run Monday to Friday 9am-5pm.
To enable us to provide you with the correct support to fulfil your role your training will be face to face in the office, we also ask that you do not take any holidays during your training period.
What You’ll Get!
We offer an attractive minimum starting salary of £22,000 based on 35 hours per week, plus an annual discretionary performance bonus and a very competitive benefits package listed below:
- 25 days paid holiday. This includes bank and public holidays with the option to buy or sell up to 35 hours’ holiday
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few.
- A market-leading employer Pension contribution*
- Access to “My Choice” Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few.
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500