Job Title : Helpdesk AdministratorLocation : Newcastle upon Tyne NE1Company : O.C.S.Salary : Open Date : 2023-02-21Close Date : 2023-06-21
The Primary focus of your role is to ensure that the correct resources are sent to the site be that internal or external and to ensure that all the notes are correct on the jobs in the system for the managers and clients to see.
Working from our Newcastle city centre office with great transport links, you be joining a team with a can-do attitude working for a global FM provider who aim is to deliver excellence through the development of it staff and using cutting edge technology.
Main Duties:
- Logging of task received via email, Formstack or phone call.
- Following up with suppliers on work sent to them to ensure the system is updated.
- Update the CAFM systems.
- Keep the clients informed.
- Speak to clients to understand the issues and assign the correct supplier.
- Assisting the Engineering team with admin related tasks.
- Ensuring the Jobs are closed correctly with correct paperwork.
- Book work in with sites
- Work on areas covering when other staff are not available.
- Responsive to client requests
What you will need to be successful:
- Clear understanding of customer care
- Good level of skill on all Microsoft packages
- Some experience of working with a CAFM system is desirable as is experience in facilities but full training will be provided.
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
Why join OCS Group Ltd?
OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.
We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.
OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.
We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.
We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.
OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.