Job Title : Member Relations RepresentativeLocation : Spokane, WACompany : Enduris WashingtonSalary : Open Date : 2023-01-04Close Date : 2023-03-04Role
The Member Relations Representative is an exempt position, which reports directly to the Director of Member Relations.
The Member Relations Representative serves as a primary conduit between Enduris members and Enduris staff to ensure effective communication and member satisfaction in areas of member relations.
The Member Relations Representative is responsible for planning, organizing, communicating, and providing member relations services including but not limited to daily member customer service, member consultations and meetings, member satisfaction and retention, member communications, and recruitment of new members.
The Member Relations Representative plans, organizes, and primarily executes the marketing efforts of the organization.
Principal Functions
Member Relationship
Acts as the Enduris primary point of contact for various pro-active and re-active member relations services to promote the pool’s mission for its members
Travels to member sites to conduct in-person consultative coverage and service meetings with member representatives
Front-line underwrites and risk manages member property and operations to identify risk, evaluate exposures, and provide recommendations for risk improvement
Solicits member feedback and communicates feedback with key Enduris team members as needed
Attends and participates in member association conferences and meetings. Plans and coordinates conference sponsorships. Serves as primary Enduris representative at association meetings.
Tracks and documents activities in the Enduris policy information system
Updates member database with relevant member and prospect information.
Provides departmental support for the membership renewal process
Member Training
Works in department collaboration to develop and implement a member training program
Provides support of member trainings with staff and members
Organizes relevant presentation and training topics to prospects, members, and associations
Presents training subject matter to members and associations
Member Communications and Marketing
Plans, develops and executes an annual member communications plan
Works on the website with Information Systems Coordinator to ensure branding and information is current and relevant
Participates and coordinates with others in the development of the Enduris Annual Report
Engages with members through various methods of effective listening, learning, observing, and communicating.
Writes articles for Enduris communications
Organizes and coordinates member related events including meetings, speaking engagements, seminars, trade shows and exhibits
Produces, coordinates with others, and develops marketing literature ensuring valid, current, and accurate content
Oversees supply and distribution of marketing materials
Helps develop and implement member satisfaction surveys
Membership Development
Builds and maintains positive relationships with potential members and member organizations
Research and identifies potential members, member types and competition
Establishes contacts with key industry professionals and partner organizations
Recruits prospects in a direct-writing system to develop new accounts from eligible government entities and special purpose districts in the state
Develops and produces new member applications for completeness and accuracy
Develops and coordinates communication and quote presentations for all potential new accounts
Coordinates preparation of responses to RFP’s and delivers onsite professional presentations to prospective members.
Performs new member orientation meetings
Other Duties as Assigned
Performs other duties as assigned
Physical Activities
Communicating. Must frequently communicate detailed information and must interact with others both internal (co-workers) and external (members, vendors, others)
Finger Dexterity. Uses primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers
Physical strength. Part sedentary work, routine office work. Frequent travel, including walking member sites in various accessibility conditions. May periodically be required to lift, load, and carry items including display of trade show items, weighing up to 50 pounds.
Driving
Qualifications
Bachelor’s Degree or equivalent
Significant industry experience with a high school diploma or equivalent may be considered in place of a bachelor's degree
Five or more years of relevant and progressive experience in similar type of position in the insurance, captive or pooling industry
Comprehensive knowledge of property and liability insurance policies, exposures and coverages
Knowledge of/experience in pooling preferred
Skills Required
Able to work independently to specific performance standards and goals
Ability to listen to detailed information and interact appropriately and professionally with co-workers, members, and other professionals
Demonstrated proficiency in:
Marketing techniques and business management practices
Highly effective interpersonal communication skills and public speaking skills
Ability to make professional and persuasive presentations
Knowledge and understanding of the commercial insurance market and general insurance principles including coverage, risk management, and front-line field underwriting
Ability to exercise good judgment
Demonstrated skills in relationship building
Ability to understand, interpret, and explain various coverage policies.
Ability to effectively learn and use policy management software
Negotiation skills
Ability to analyze information and use information to make justifiable decisions
A problem solver who can listen and implement critical thinking for the betterment of the pool and members
Ability to gather information, organize it, and write reports
Excellent verbal and written communication and interpersonal skills
Knowledge of Microsoft software including Outlook, Excel, Word, and Power Point
Maintains a valid drivers license with a demonstrated responsible driving history
An ability and willingness to work occasional after hours or weekends
An ability and willingness to travel overnight on a regular basis
Other Requirements
Frequent travel – 50% or greater
Regular overnight travel is required
Valid Washington drivers’ license
To Apply
Please send cover letter and resume to Shawna Masterton at: smasterton@enduris.us